Privacy Policy
Metamersist Technologies (“we”, “us”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We may collect the following:
- Account information — your name, registered phone number and any profile details you provide.
- Phone number — used to create and secure your account and to enable contact between buyers and sellers.
- Location — to show you relevant nearby listings, sellers, vets and transport. You can control location permissions on your device.
- Photos — pictures you choose to upload from your camera or gallery when creating a listing (for example, of an animal or product for sale). We do not access your camera or photos except when you actively choose to add one.
- Voice input — if you use the microphone button to speak a price or search term instead of typing, your device's speech-recognition service converts that speech to text. We receive and store the resulting text, not an audio recording; your device (and, depending on your Android settings, Google's speech recognition service) processes the audio itself. The app cannot access your microphone unless you tap that button.
- Usage information — how you interact with the app, such as listings viewed and features used, to improve the service. We use Firebase Analytics for this; we do not use an advertising ID and do not use this data for ads.
- Order & payment information — for company marketplace purchases, the order, delivery address and payment status. Card, UPI and net-banking details are entered directly with our payment processor, Razorpay; we do not receive or store your full card or bank account details.
- Language preference — a small cookie/local-storage value remembering whether you've chosen English or Marathi on this site, so we don't ask again on your next visit. It doesn't identify you or track you across other sites.
How we use your information
- To provide, maintain and improve our products.
- To show relevant nearby listings and connect buyers with sellers.
- To process and fulfil company marketplace orders, including tax (GST/TCS) calculation and delivery tracking.
- To secure accounts and prevent fraud or abuse.
- To respond to your support requests and communicate with you.
We collect and use this information only where we have your consent, need it to provide the service you've asked for, or must do so to meet a legal obligation. You can withdraw consent at any time (e.g. by revoking a device permission, or by deleting your account) — this may limit features that depend on that information.
How we share information
We do not sell your personal data. When a farmer chooses to reveal a seller's contact details, the relevant contact information is shared to enable a direct deal. For marketplace orders, we share what's needed to fulfil the order with the seller and with our logistics/payment partners (including Razorpay). We use service providers such as Google Firebase for authentication, crash reporting and push notifications and our hosting provider to run the app and site — some of these process data on servers outside India as part of delivering their service. We may also disclose information where required by law or a valid legal request.
Data retention
We keep your information for as long as your account is active or as needed to provide the service. When you delete your account, we remove your personal data within a reasonable period, except where retention is required by law (for example, order and tax records, which we may need to keep for the period required under Indian tax and accounting law).
Data security & breach notification
We use reasonable technical and organisational safeguards to protect your information. No method of transmission or storage is completely secure; if a breach occurs that is likely to affect you, we will notify you and the relevant authorities as required under Indian law.
Your rights
Under India's data protection law, you have the right to access, correct, or request erasure of your personal data; to withdraw consent you've previously given; to nominate another person to exercise these rights on your behalf in the event of your death or incapacity; and to file a grievance with us (see below) or, if unresolved, with the Data Protection Board of India. You can request account deletion in-app or by contacting us.
Children
Our service is intended for users who are at least 18 years old and able to enter into a contract under Indian law. We do not knowingly collect personal data from children; if you believe a child has provided us information, contact us and we will delete it.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for Metamersist Technologies can be reached at grievanceofficer@shivaar.in (Grievance Officer, Metamersist Technologies, Pune, Maharashtra, India). We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.
Contact us
For any privacy questions, email us at support@shivaar.in. Our address is Pune, Maharashtra, India.